Frequently Asked Questions

Digital subscribers and subscriptions

 

Q) What is changing?

The  Coffs Coast Advocate  is moving from a metered digital subscription model, which allowed access to a certain number of stories ‘free’ each month, to a premium model, where some stories will only be able to be accessed by subscribers.

 

Q) Will all articles be premium?

No, the community will still have access to vital information, such as weather warnings, road closures, missing children reports and other reports where public safety may be at risk. Some other local stories will also be unlocked.

 

Q) Why the change?

We’re asking you to help fund our journalism. This is local information that matters, and without our team of reporters on the ground, Govt and other organisations would be able to work in virtual secrecy.

 

Q) What’s the biggest difference I will notice?

Increasing numbers of stories will have a big PLUS symbol in front of them. This is subscriber only content, it reinforces the value of your subscription by providing you with exclusive content.

 

Q) What does it mean for me if I am already a subscriber?

You will not be affected by the changes. You will have unlimited access to all the stories on our website, as well as other News Corp sites including The Courier-Mail, The Daily Telegraph and Herald-Sun.

 

Q) Can I still get a newspaper with my subscription?

Definitely.  The best value deal remains the one with the Saturday paper. But if you only want digital access (which includes access to the digital print edition), you can request that package.

 

Q) Do you have your own app?

Yes, the deal includes access to our current app.

 

Q) What else does a subscription give me?

Being a subscriber, you will be given a daily newsletter on email as well as sent breaking news alerts on big local, national and international stories. You will also have unrestricted digital access to The Courier-Mail and other News Corp products like The Herald-Sun and Daily Telegraph.

 

Q) How do I sign up?

You can subscribe at  www.coffscoastadvocate.com.au/subscribe or phone us then on 1300 361 604

 

Q) How do I access digital print edition?

A) Simply login to your account at www.coffscoastadvocate.com.au and click on the Today’s Paper button at the top of your screen. Alternatively, download the app from the App Store or Google Play and login using the same email address and password that you access The Coffs Coast Advocate website with.

 

Q) How do I access tablet and mobile apps?

A) You can download The Coffs Coast Advocate app from to your mobile and/or tablet device using from the App Store or Google Play.  You can login to the app using the same email address and password that you access this  website with.

 

Q) I have activated my digital access, but when I try to view content I get asked to subscribe. What should I do?

To make sure you are logged in using the correct account, log out and then log back in.

To logout on the website, press the LOGOUT button.

To logout on the tablet app, press MENU, then Settings and you will see a button to log out under your email address.

If you don’t remember the password you set up, you can reset it any time.

 

Q) What operating systems do your apps work on?

A) You can download and view The Coffs Coast Advocate apps on both iOS and Android devices.

 

Q) Can I change my subscription package online?

No.  To make changes to your digital subscription package, please call Subscriber Services on 1300 361 604 between 8.00am – 5.00 pm Monday to Friday (Australian Eastern Standard Time).

 

Subscriber Rewards

 

Q) How do I access the additional rewards that are part of my digital subscription product?

A) If you have purchased a subscription product which includes additional rewards you will receive an email(s) a few days after your subscription has been processed with details on how you can redeem your rewards.

 

Q) Are home delivery subscribers who receive a complimentary digital eligible to additional rewards?

A) Existing full-week print subscribers are not eligible to redeem complimentary digital access to The Courier Mail+.