JULIE McMenemy is a treat in herself.
With her warm friendliness, easy laugh and her fondness for a chat, the Wendys Coffs Central franchisee epitomises the description of Wendys as a treat destination, with the slogan, yum and fun.
Ice creams, hot dogs, milkshakes, doughnuts and a delicious range of ice cream cakes are Wendys' stock in trade, providing affordable everyday treats for people of all ages.
Even the lollipop-pink décor suits the bubbly blonde, who combines friendliness over the counter with meticulous attention to food hygiene behind the counter.
So it is no wonder she is the current Wendys franchisee of the year.
Julie has won the award twice in the past four years and has been nominated every year for the past eight years.
She swapped her scissors and curling tongs for ice cream scoops and hot food tongs when she took on Wendys.
"I had two daughters working at Wendys and I wanted a change," Julie said of her move from the beauty business to the food business.
"I'm a hairdresser so it is natural for me to talk to customers."
Julie's husband Joe is another familiar face at the store. That is when he's not somewhere between Australia and Antarctica in his role on the icebreaker Aurora Australis.
Julie, who has a folder stuffed full of all kinds of awards for her shop, is a member of the Franchise Council of Australia's Franchisees Success Club, which recognises the personal and professional achievements of franchisees across the nation.
She is the NSW representative on Wendys Franchise Advisory Council, a member of Wendys marketing committee and regularly travels to represent and advise other franchisees.
She especially enjoys the challenges and opportunities of working with young staff members.
Although she works nearly every day and lives at Nana Glen, Julie also finds time to serve on community committees, support a raft of groups and charities, especially teenage cancer charity CanTeen, and squeezes in some fun away from work, like going to the theatre and the movies.
"I go tenpin bowling every Wednesday and I have the shirt to prove it," says the woman who used to play Country Challenge tenpin.
Julie's right-hand woman is store manager Monique Van Den Boom.
Since coming to work at Wendys while still at school, Monique has completed a suite of courses in retail, food handling, customer service and business management, and is now a qualified food safety supervisor as well as business manager.
Like all 10 staff members at Wendys Coffs Central, she is also a trained barista.
Julie said Wendys had recently launched a new range of healthier smoothies - all 98% fat free, made with real fruit pieces.
Five flavours carry the brand's green heart, a symbol which helps customers identify treats that have a lower kilojoule value.
Wendys Coffs Central opens daily. Phone 6651 5707.