Tough love gets great result
MARTYN Phillips finally has the monkey off his back but he admits it’s taken plenty of hard work.
The Coffs Hotel licensee is cheering now his pub has dropped off the notorious top 10 list of most violent pubs in NSW.
He said the hotel had only nine recorded assaults in the past 12 months, down from 19 for the previous year, which had led to the Office of Liquor, Gaming and Racing reprieve.
“I think it’s a positive but we’ve had to introduce initiatives such as barring people for life that show aggression or are fighting in and around the hotel,” Mr Phillips said.
“And if people are fighting on the street and my security staff can’t control their behaviour, we will give those trouble-makers a holiday as well. We’ve been very diligent on the door. I stand on the door of a night until lockout to assist my security staff. To deal with intoxicated people is one thing, but we get a lot of drug-affected people trying to enter the hotel as well.
“When we turn them away, some times they go straight away, other times they want to fight you.”
Mr Phillips said the pub had been made safer through the ‘no shots’ and ‘no doubles’ policies and ‘no- entry-after-midnight’ rule.
“We don’t promote binge drinking and we have plenty of water for our patrons. We also do food two hours after midnight,” Mr Phillips said.
“I would like to thank the community for their co-operation and for understanding we can be fined if people do the wrong thing.”