Novotel Pacific Bay Resort will now outsource cleaning.
Novotel Pacific Bay Resort will now outsource cleaning.

Staff replaced by outsource

CLEANERS at Novotel Pacific Bay were made redundant yesterday as the resort moved to outsource its housekeeping services to a contracting company.

More than 30 cleaners attended a meeting at the resort to hear the news they had been dreading.

One of the cleaners said they had been told that Metro Housekeeping Services would now be providing cleaning services at the resort.

It is believed the Metro contract will take affect from the end of this month.

The woman said she understood that cleaning staff would have the opportunity to re-apply for their jobs through Metro in the next few days; apparently redundancy packages would be available and staff would receive ex-gratia payments.

A representative of the Liquor Hospitality and Miscellaneous Workers Union attended the meeting.

The state member for Coffs Harbour, Andrew Fraser, said he could not agree with the move.

“I cannot see why you would contract cleaning services out of town when you have people doing a great job,” Mr Fraser said.

“This is purely a cost-cutting exercise. There are families relying on it (cleaning job).

“Our socio-economic basis is not good and this is a slap in the face for the city they have their business in. Today’s decision by Novotel Pacific Bay Resort only adds to the woes of our local economy.

“I would strongly urge the new company to re-employ those people who had their employment terminated.”

The resort’s general manager, Dene Zahner, said the decision was not only a result of the global financial crisis and a downturn in tourism to Coffs Harbour.

He said there is a global trend towards outsourcing ‘back-of-house’ services in the hotel industry.

“We are doing everything possible to ensure that as many staff as possible either move to Metro and continue their housekeeping duties at the hotel or gain alternative employment,” Mr Zahner said.

“Employees will receive their full entitlements including four weeks pay and ex-gratia payments in accordance with their time at the hotel.”



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