Customer anger over Telstra outage
TELSTRA has confirmed it is working to resolve an outage affecting some of its cloud services, including its private cloud platform and applications.
The outage is affecting a number of Telstra's online features including access to Telstra.com, MyAccount, Online Billing, the Telstra 24/7 app, Telstra Consumer Webmail and some Telstra Wholesale apps.
It's understood the issue has been affecting users since 4.45am this morning.
In its latest update this afternoon, the telecom giant said the team was "still working to fix" the issue.
Frustrated customers took to Telstra to report issues with the cloud service, including not being able to pay their bills or access webmail.
Update: Our team are still working to fix an issue that is currently impacting access to some Telstra apps and https://t.co/Qi677WI7rj as well as cloud access for some enterprise customers. There is no impact to 000 services. Thanks for your patience.— Telstra (@Telstra) October 31, 2018
The network is advising users to be patient while it works to solve the issue.
The telco has been hit with multiple outages in the past year, which prompted its shares to drop to a seven-year low in May.
At the time, it said network issues on mobile services were caused by a software default.