Bev Parker wants to give massive kudos to Kmart staffers Marissa Rossetti and Toni Cross.
Bev Parker wants to give massive kudos to Kmart staffers Marissa Rossetti and Toni Cross. Rob Wright

Service lights up Bev's day

IF you thought good old-fashioned service was dead, we certainly have a story for you.

Local woman Bev Parker’s faith in multinational companies has been restored after what she describes as ‘an amazing, wonderful’ experience with staff at Kmart at Toormina recently.

Ms Parker, who lives in town caring for her sick sister, went to Kmart last week to buy light bulbs. She took them home only to find they didn’t work. She returned them to the store and was given replacement light bulbs, which to her disappointment, also failed to work.

“I called the store and they said I must be doing something wrong because they had tested them and they worked fine,” Ms Parker said.

“I just couldn’t get out to the store again, so do you know what the ladies did? Two of them got into a car in the pouring rain and drove all the way to my house and put the light bulbs in for me.

“They were so lovely; they took their shoes off at the front door and were so polite. I just couldn’t believe they did that, it was such a good thing ... it never happens any more.”

The two women were customer service manager Toni Cross and apparel manager Marissa Rossetti, who said it was all part of the job.

“We will do things like that occasionally,” Ms Rossetti said.

“It is part of our customer service, depending on what else we have going on in store. We saw an issue there and we wanted to fix it.”

Ms Parker said she was grateful to the pair, who made her life just a little easier.

“They deserve to be recognised for what they did, it was such a good thing,” she said.



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