Service NSW Centre: A one-stop shop for government services
FROM renewing your licence to obtaining a new birth certificate, all your government services can now be accessed in the one building in Coffs Harbour's CBD.
Since opening in May this year, the Coffs Harbour Service NSW Centre is your one-stop shop for all of your government services including motor registry, birth, death and marriage certificates, seniors cards, working with children checks and fair trading services.
State Minister for Finance Dominic PerrotteT and Coffs Harbour MP Andrew Fraser officially opened the Coffs Harbour Service NSW Centre in the city's CBD today.
Mr Fraser said the centre has been hugely beneficial for residents with a 97% customer satisfaction rating achieved within the first three months of opening.
"Since this one has been up and running, the complaints from people about government departments and slow service has absolutely disappeared from my office so the service that has been offered here is second to none, " he said.
"You've only got to look around this morning and see that staff are happy, customers are happy, and to me that what government's should be all about.
The revamped facility is decked out with online concierge services and Digital Customer Service representatives on the floor to guide customers through processes to complete.
Prior to the Service NSW Centre, residents were forced to travel to Newcastle to acquire a birth, death or marriage certificate.
A prospect Mr Fraser said was unacceptable for one of NSW's biggest regional centres.
"Not being able to access it in a large regional centre like Coffs Harbour, probably the largest regional centre in NSW, was extremely frustrating," he said.
Mr Perrottet said the accessibility of previous system was "ridiculous" with an excessive number of different services making it confusing for customers, consisting of over 400 shop fronts spread across NSW, a 1000 websites and 8000 different customer service phone numbers.
The Service NSW Centre initiative intends to create a seamless approach to accessing government services
Mr Perrottet said, by centralising services on the needs of people and not around the government.
"It's just ridiculous that you can't have a situation where a citizen has to go to hundred of different places to do government services, we should have a one-stop shop.
Service NSW is doing that, its putting all the transactions in one place so you can come in the door or go online,
"We want the people in Coffs, when they interact with government as we have to in our day-to-day lives to have a good experience. If they can do it in the private sector than we should be doing it in the government sector as well," he said.
For the younger generation, the government is introducing a services app as well as a 24 hour government services hotline.
The one-stop Service NSW Centre initiative was introduced by the O'Farrell Government with the rollout of the centres commencing since mid 2013.