Refund for City Slider slow going
WHAT was meant to be a day full of action-packed fun has turned into an arduous wait for a refund.
That's the predicament facing a number of Coffs Coast residents who say they are yet to receive reimbursement from the cancelled City Slider event.
A 325m tarp was to be set up along Thirteenth Ave in Sawtell on November 7, transforming the road into a temporary water slide for a cost of $35 per 90-minute session.
That was until Coffs Harbour City Council requested a last-minute development application, forcing organisers to call off the event in late October.
One ticket-holder told The Advocate she purchased five family tickets and had repeatedly tried contacting organisers via email but was yet to be reimbursed.
Another ticket-holder said he received an email informing him a refund would be "made within a week", to no avail.
City Slider director Matt Elmer said the delay was due to a banking error.
"Ninety per cent of refunds have been paid, but one batch of payments didn't go through," he said.
"We have been going through each transaction to find ones that haven't been paid, but trying to find 150 in 1500 takes time."
Mr Elmer said payments were handled by "a middle man" but couldn't say how the system had failed.
"People have been getting in touch with us and if you haven't had a refund, contact us directly and we can sort it out," he said.
Following the event's cancellation, a council spokeswoman said staff had been working through necessary permissions with City Slider organisers but "had not received final approvals before they put tickets on sale".