CONGRATULATIONS to our local Coffs Coast businesses who took out their categories at the recent NSW Business Chamber Awards, held on September 16 at Rydges in Port Macquarie.
Congratulations to Becky Cole, from CHYFM, for taking out Young Business Executive, Community Care Options for Employer of Choice and Handybin Waste Services for taking out Excellence in Sustainability and, the big one, Regional Business of the Year.
The Chamber congratulates you all on your wins and wishes you the very best at the State Awards.
All the winners of the Regional Awards will go through as finalists to the NSW Business Chamber State Awards in Sydney on November 25 at Luna Park, representing the Mid North Coast.
HAVE you given thought yet to your staffing needs for the Christmas rush?
I have noticed many stores have placed signs in their windows advertising for positions but have you given thought to the recruitment and training process?
Coffs Harbour is fortunate to be a destination for many visitors over the Christmas holiday period; and a large number of them stay for several nights spending their hard-earned dollars in our local economy.
Customer service is the critical point; we need to welcome our visitors with a smile and acknowledge them.
Hiring the right employee starts with a job analysis.
The job analysis enables you to collect information about the duties, responsibilities, necessary skills, outcomes and work environment of a particular job.
The information from the job analysis is fundamental to developing the job description for the new employee.
The job description helps you to plan your recruiting strategy for hiring the right applicant.
When you interview applicants it's important to reference check your preferred candidates.
Ask the referee were they punctual, courteous and have a willing attitude.
Screen all applicants against your list of qualifications, skills, experience, and characteristics that you are seeking.
The more you know, the better your outcome.
Your successful applicant should be well trained before the busy period.
Provide them with a detailed job description, a good understanding of their role and teaming them with one of your staff as a "buddy", will ensure they are properly able to meet your service expectations.
Visitors often ask for some local knowledge as to what they should see, where the shopping centres are or what restaurants could be recommended.
Including these types of points of interest in your training will impress your customers, keep your business at the forefront of their mind and they will leave your premises with a positive outcome.
Please contact us with any feedback and suggestions on 6651 4101 or for more information on becoming a member of the Coffs Harbour Chamber of Commerce, simply email firstname.lastname@example.org or visit www.coffschamber.com.au.