Premier Barry O'Farrell has announced widespread reforms to the delivery of govt services.
Premier Barry O'Farrell has announced widespread reforms to the delivery of govt services. Trevor Veale

One stop govt shop

COFFS Harbour will gain one of the State Government's one-stop shops integrating government services to cut red tape, improve customer convenience and save money.   

The service centres, coupled with a new 24-hour phone service and internet portal, will make it easier for the public to access 210 government services.

Premier Barry O'Farrell said the move will make it easier to renew drivers licences and registrations, pay water rates, apply for Seniors Cards, purchase fishing licences or national parks passes and lodge birth, deaths and marriages applications.

All of the services can now be accessed through the Coffs Harbour Fair Trading office.

Mr O'Farrell said the improved access would save businesses an expected $4.8 billion a year in lost productivity.  

"Concierges will greet customers and make sure they get what they need as quickly as possible, so they can get out and get on with their lives," Premier O'Farrell said.

Mr O'Farrell said the 18 centres would be operational in about a year, and would be the first of around 100.

"They will be open from 7am until 7pm during the week and from 9am to 3pm on Saturday - making it easier for people to do their business with Government at a time that suits them," he said.

NSW Business Chamber chief executive Stephen Cartwright said the reforms were a step in the right direction, modernising government service delivery.

"They are a welcome relief for businesses which frequently have to do business with Government and spend countless hours seeking out information on how to comply with red tape," Mr Cartwright said.

Career banker Mike Pratt has been appointed as the state's first Customer Service Commissioner to oversee the roll-out of the service centres, at least one of which is expected to be established on the mid and north coasts.

"The citizens of NSW rightly expect their Government to do likewise, and it is pleasing to see the Government moving to deliver services in a much-improved and integrated manner," Mr Pratt said.

One stop shops have been rolled following pilot programs in Penrith and Orange last year and will also be set-up in Roads and Maritime Services registries.

The centres are now operational in Coffs Harbour, Grafton, Port Macquarie, Tweed Heads, Sydney CBD, Newcastle and 18 other metropolitan and regional locations.  

One stop shop services include: 

  • Births, Deaths and Marriages - lodgement of applications
  • Seniors Cards - lodgement of applications
  • National Parks - purchase of passes
  • NSW Housing - lodgement of applications
  • Fishing Licences - application and renewal
  • Office of State Revenue - payment of fines
  • Retail Tenancy Bonds - lodgement
  • Fair Trading offices will now offer a JP service


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