The Ambulance Service says no lives have been threatened by problems with its CAD computer system.
The Ambulance Service says no lives have been threatened by problems with its CAD computer system.

No lives threatened by ambulance computer system shutdown

AMBULANCE call centre operators have been forced to manually log emergencies after experiencing technical problems with the statewide Ambulance Computer Aided Dispatch System, known as CAD on Wednesday afternoon.

Ambulance chiefs have insisted that no lives have been endangered.

The service instigated a shut down of its CAD system and switched to manual operations.

All triple-0 (000) calls were captured and there was a smooth transition to manual operations, the ambulance service said. 

"Contingency plans are in place to ensure that service delivery will not be affected. Patients will continue to receive the highest level of care," NSW Ambulance Chief Executive Ray Creen said.

"Additional staff have been called into control centres to assist with managing manual operations.

"We have also assigned additional paramedics on road to respond to incidents."

Ambulance call centre operators are manually logging emergency jobs for paramedics in NSW today.
Ambulance call centre operators are manually logging emergency jobs for paramedics in NSW today.

"We are consulting with technical experts interstate and world-wide to resolve the issue. Manual operations will be maintained until we are confident that all systems are fully functional," he said.

"Once CAD operations have fully resumed NSW Ambulance will undertake a full investigation into the underlying cause of the system issue."

The NSW Ambulance Service insists that paramedics are continuing to receive 000 calls and respond to medical emergencies and there have been no interruptions to delivery of emergency service.



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