New look riles shoppers

Kmart Toormina revamp.24 AUG 2017
Kmart Toormina revamp.24 AUG 2017 Trevor Veale

ONLINE readers had their say this week on the new central checkouts at Kmart and they weren't shy about sharing their opinions.

More than 200 people voted in the poll with 85% selecting the "no, I hate the new system” option.

Kmart Toormina at Toormina Gardens shopping centre is in the middle of a revamp.

Like many of the older regional Kmart stores, it is undergoing a refit that involves a new layout and stock.

While customer feedback is largely positive on the new stock, it's the checkout area that is causing plenty of comment.

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The one centralised register section in the middle of the store follows the design of many department stores and, at Kmart Toormina, the self-serve registers are also included in this central design

"I think it's a terrible mistake,” said Lynne, a regular Kmart shopper.

"I love the store, always have, but this new business of having the checkouts in the middle is just stupid and inconvenient.

"I have to line up in the queue with everyone even though I use the self-serve register.

"What's the point of that?

"The whole process just takes longer.”

It's not just the central registers causing discussion.

"Now when you leave the store you have to show your receipt and have your bags inspected,” Lynne said.

"You've already waited at the checkout and then you have to wait longer as there's a line-up to get out of the store.”

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