New Coffs call centre a gateway to Centrelink

CENTRELINK'S new Coffs Harbour Call Centre will be open for business on Monday at Gateway House, behind HomeBase.

A spokesman for Centrelink said the call centre would operate with about 160 staff.

“The majority are Centrelink Call employees, with a few additional outposted staff from the national office,” the spokesman said.

“Centrelink is very excited about the move to Gateway House.

“The state-of-the-art facility will allow us to deliver the best possible service to our customers, while the new open-plan design will help bring staff together in a strong team environment.”

Gateway House has also been fitted with facilities for coaching and training, and Centrelink staff will be able to use these for regular staff development sessions.

The new 5000 square metre building was designed by Coffs Harbour architect Vil Brickman and constructed by Coffs Harbour builder FM Glenn, with management by local engineering firm de Groot and Benson Pty Ltd.

Gateway House, which features a large 12-panel artwork commissioned from Coffs Coast artist Sara Wade, has a 4.5-star Australian Building Greenhouse Rating.

The building incorporates features like rainwater harvesting for toilet flushing, solar hot water, high-performance glazing and photocell and time-controlled external lighting.

Steve Gooley, the general manager of the Bachrach Group of Companies which has developed Gateway House, said there would be a formal opening later, probably at the end of the month in conjunction with the 30th Anniversary Centrelink Games.

The Games will be held in Coffs Harbour from October 31 to November 2.

The Centrelink Choir will perform in the city centre on October 31 and Centrelink's Mobile Servicing Unit will be at Park Beach Plaza on the same date.

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