CHANGES: This letter writer wonders if others have had a similar issue with their telco provider.
CHANGES: This letter writer wonders if others have had a similar issue with their telco provider. Peter Holt

YOUR SAY: Mobile changes catch consumers out of pocket

I HAVE a Telstra package that includes internet access and free local and STD calls on my home phone.

Therefore I only use my mobile phone when I am away from home. I have a two-year contract with Telstra for my mobile which costs $20 per month and expires in November next year.

Imagine my surprise to find that I had been charged $30 this month. When I phoned Telstra, the young man was very helpful and explained all my options.

Evidently I was supposed to receive a letter explaining that Telstra was raising the fee and to offset this, Telstra was offering increased benefits including STD calls (none of which I would use).

I had received no such letter. I pointed out that Telstra had breached their contract.

He said that I could terminate the contract and they wouldn't charge the termination fee of $80.

I could then sign a new contract but the cheapest was $35. I said I felt that Telstra should be paying me the termination fee since they breached the contract.

After I had voiced my displeasure in no uncertain terms, he eventually agreed to a compromise which will still leave a deficit of $40 this year.

My concern is that Telstra can breach their contract at will, but the consumers have to pay a termination fee if they decide to terminate. Has this happened to other people?

MAXINE HOOD, Centenary Hts



Tourism success story: A Coffs must see attraction

Tourism success story: A Coffs must see attraction

Coffs tourist attraction welcomes 100,00th visitor

The $2b system doomed to fail

The $2b system doomed to fail

Australians are opting out of My Health Record

Luxury apartments setting new benchmark

Luxury apartments setting new benchmark

The first residents of the new Seashells complex have moved in.

Local Partners