Business

Beware in-app charges

Nathan Bourdon (left) with his sisters Sarah and Renae and mother Leonie, were shocked when Mrs Bourdon was charged hundreds of dollars for an Apple game download.
Nathan Bourdon (left) with his sisters Sarah and Renae and mother Leonie, were shocked when Mrs Bourdon was charged hundreds of dollars for an Apple game download. Lee Constable

WHAT do you do when playing multimedia games costs you money instead of 'lives'?

That was the question that went through Leonie Bourdon's head when her credit card statement revealed she had been charged more than $400 for an Apple game download.

Mrs Bourdon, of Eimeo, downloaded Zoo Tap 2, a free game from the Apple application store, on her eight-year-old son Nathan's iPod last Monday.

"I'm always cautious with putting my credit card details on the internet so you can imagine my surprise when I checked my statement (last Tuesday)," Mrs Bourdon said.

"About eight Apple iTunes transactions had been charged; some $78, some $48, which totalled $468.

"My first thought was that someone had hacked my (Apple iTunes) account.

"I asked Nathan and he thought he was playing with game coins... it was in fact money that was debited straight out of my credit card.

"But I hadn't given authorisation for it (or) put in my pass code."

Mrs Bourdon contacted Apple Support last Tuesday night and was told the automatic charges were in-app purchases.

An Apple Support representative talked her through the actions to disable the in-app purchases, which will prevent automatic payments being made without her authorisation.

The fault was classed as an accidental purchase and she received a full refund.

"It was cleared up in matter of three days and the money was refunded into my account by Saturday," Mrs Bourdon said.

"Apple was very helpful and supportive and they got the matter sorted. I've got no complaints with them.

"It's more so that I was debited without having to put a pass code in to authorise that transaction.

"I just want to get it out there so other people are aware of it and it doesn't happen to them."

Topics:  apple apps downloads games ipod itunes



Thousands of cars issued recall after defect found

CAR RECALL: The Mazda2 (DE) was one of three Mazda models recalled with the same issue.

Three popular Mazda models recalled after defect found

Optus' $4 million plan to end blackspots in Coffs

Optus and Telstra are giving assurances 3G and 4G coverage will improve on the Coffs Coast.

Irritating drops in coverage may finally be a thing of the past.

Small screen users make switch to smaller screens

In this photo taken Oct. 16, 2013, a girl plays Supercelll's Hay Day game on an iPad. The Finnish 'Clash of Clans' mobile game maker Supercell said Wednesday, Feb. 12, 2014, it plans to launch its third game next month on a tide of soaring revenues and profits. The new game, 'Boom Beach,' will be launched in March. It's been tested in Canada and Australia, ranking fifth in both countries' iPhone app store lists, according to the company. (AP Photo/Lehtikuva, Milla Takala)  FINLAND OUT

The digital age generation makes the switch

Local Partners

Weekly markets in Coffs: good or bad?

The frequency of markets that take place in the area was a hot topic on social media this week, with the suggestion the stalls are hurting local business.


Sir Elton John coming to Mackay: What you need to know

Sir Elton will come to Mackay and Cairns in September.

Tickets to the concert go on sale on March 14

MAJOR ANNOUNCEMENT: Global superstar to rock Mackay in 2017

A major concert is set to rock Mackay this year.

Mackay, Cairns to host world's biggest superstars Sir Elton John

Jackass crew eye off the Big Banana

WILD SHOW: The Jackass crew  a promise a wild Coffs Harbour show.

Iconic Coffs landmark grabs Jackass crew's attention

Sir Elton John coming to Mackay: What you need to know

MACKAY will play host to one of the world's biggest superstars Sir Elton John later this year.

MAJOR ANNOUNCEMENT: Global superstar to rock Mackay in 2017

A major concert is set to rock Mackay this year.

Mackay, Cairns to host world's biggest superstars Sir Elton John

Robert Irwin introduces Jimmy Fallon to wild guests

Robert Irwin introduces Tonight Show host Jimmy Fallon to a cuddly sloth.

ROBERT Irwin continues Steve's legacy.

MOVIE REVIEW: Trespass Against Us a 'tender' crime film

Michael Fassbender and Brendan Gleeson in a scene from the movie Trespass Against Us.

Tough British film about criminal clan proves touching

Crocodile, hippo fears as I'm A Celeb filming hit by flooding

Flooding hits the set of I'm A Celebrity ... Get Me Out Of Here!

Fears crocodiles and hippos could infiltrate I'm A Celeb camp

Small screen users make switch to smaller screens

In this photo taken Oct. 16, 2013, a girl plays Supercelll's Hay Day game on an iPad. The Finnish 'Clash of Clans' mobile game maker Supercell said Wednesday, Feb. 12, 2014, it plans to launch its third game next month on a tide of soaring revenues and profits. The new game, 'Boom Beach,' will be launched in March. It's been tested in Canada and Australia, ranking fifth in both countries' iPhone app store lists, according to the company. (AP Photo/Lehtikuva, Milla Takala)  FINLAND OUT

The digital age generation makes the switch

Nadia visits Coast to escape Married At First Sight drama

Married At First Sight's Nadia Stamp takes a breather from the show's drama at Mooloolaba.

MAFS bride unwinds on the Coast ahead of commitment ceremony

Growth in property prices

MARKET ANALYSIS: Capital growth has increased for property owners over the past two years.

What this means to us locals

Popular island resort sells to loaded international investor

OUR PICK: Chris Foey's colourful shot of one of Gladstone's great tourism hot spots, Heron Island.

International investor snaps up piece of Gladstone paradise.

What would make renting better?

HAVE YOUR SAY: What would make renting better?

Potential home buyers punished for doing the 'right thing'

Should I go to university or buy a house?

Bidding could start at $1.4M for sought after property

Farrell McCrohon's Jojo Newby rides on a property recently listed at Buccarumbi

One of largest rural properties on market to go under hammer today

Ready to SELL your property?

Post Your Ad Here!