Horror flashbacks to my retail days
HORROR flashbacks to my former life in retail plagued my thoughts this past week.
It started with a trip to the Department of Transport, where I thought I'd be feeling sorry for myself.
But, as streams of people came in to register their boats and vehicles, I was shocked by the level of abuse hurled at the lovely lady guiding people.
I commend her for keeping her cool as people who failed to take basic details of their own vehicles refused to believe what, to me, sounded like reasonable advice.
Flash forward to Monday and I'm speaking with the Maroochydore CIB officer-in-charge, who tells me a robber allegedly threatened two Bunnings Maroochydore employees with an axe on Sunday.
Bunnings is actually my former workplace, and while I copped my fair share of angry customers, I was fortunate to never have been confronted with an extreme situation such as this.
The following is not to speculate on the circumstances of that incident, but to illustrate the hurtful encounters people within your community often deal with.
I don't know what switch flicks in a person when they enter a shopping centre.
Or, for that matter, when they deal with anyone on the government department front-line, or in the service and hospitality industries.
But at the slightest inconvenience I have seen people go, for instance, from a pleasant mum or dad type, to an irate, hurtful verbal abuser.
Perhaps someone cut you off in the car park, perhaps you missed your morning coffee, perhaps you're just generally not a nice person.
But next time you hit a minor speed-bump on your Sunday morning stroll through the aisles, don't take it out on those who are there to help you.