HARD WORK: It doesn't take much for a customer to anger, but please spare a thought for the person behind the counter.
HARD WORK: It doesn't take much for a customer to anger, but please spare a thought for the person behind the counter. Juanmonino

Horror flashbacks to my retail days

HORROR flashbacks to my former life in retail plagued my thoughts this past week.

It started with a trip to the Department of Transport, where I thought I'd be feeling sorry for myself.

But, as streams of people came in to register their boats and vehicles, I was shocked by the level of abuse hurled at the lovely lady guiding people.

I commend her for keeping her cool as people who failed to take basic details of their own vehicles refused to believe what, to me, sounded like reasonable advice.

Flash forward to Monday and I'm speaking with the Maroochydore CIB officer-in-charge, who tells me a robber allegedly threatened two Bunnings Maroochydore employees with an axe on Sunday.

Bunnings is actually my former workplace, and while I copped my fair share of angry customers, I was fortunate to never have been confronted with an extreme situation such as this.

The following is not to speculate on the circumstances of that incident, but to illustrate the hurtful encounters people within your community often deal with.

I don't know what switch flicks in a person when they enter a shopping centre.

Or, for that matter, when they deal with anyone on the government department front-line, or in the service and hospitality industries.

But at the slightest inconvenience I have seen people go, for instance, from a pleasant mum or dad type, to an irate, hurtful verbal abuser.

Perhaps someone cut you off in the car park, perhaps you missed your morning coffee, perhaps you're just generally not a nice person.

But next time you hit a minor speed-bump on your Sunday morning stroll through the aisles, don't take it out on those who are there to help you.



Catholic church putting ‘corporate interests above people’

premium_icon Catholic church putting ‘corporate interests above people’

‘At my age the thought of finding somewhere else to live is horrifying.’

King Con maintains perfect record at July Carnival

premium_icon King Con maintains perfect record at July Carnival

The Warwick Farm trainer is building momentum after yet another win at Grafton on...

Police out in force on our roads these school holidays

premium_icon Police out in force on our roads these school holidays

Police urging caution on our roads as thousands expected to travel