Flood victims should contact insurers

THE Insurance Council is advising policyholders in Northern NSW who may have been impacted by the recent heavy rains to make contact with their insurance companies, so that their claims can be assessed as quickly as possible.

“Insurers are working hard to assist policyholders to get the claims process under way quickly,” said Kerrie Kelly, Insurance Council, Chief Executive.

The Insurance Council is establishing an Insurance Taskforce that will be working closely with the NSW Government.

Household safety

NSWFire Brigades are advising members of the public to take care aroundtheir houses and properties when they start the clean up process. Someof the key issues residents should observe are:

  • If you have lost household power and are using candles or portablelight or heating sources, never leave them unattended and ensure theyare kept well away from all flammable material.
  • Always extinguish candles or any other open flame before going to bed.
  • If you have lost household power, turn off all appliances at the powerpoints as they may be affected by a power surge when the power resumes.
  • If you have a garage or shed, take extra care with any stored chemicalsand fuels. Handle with extreme caution and use the recommendedprotective equipment: gloves, safety goggles, etc.

If you are concerned about stored chemicals, contact your local Fire Station for advice.

In the event of fire, leave the house and call 000 (triple zero) for the NSW Fire Brigades.

Soggy carpet?

Coffs Harbour City Council is advising residents with flood damagedhousehold goods to take them to the Englands Road Waste ManagementCentre for disposal free of charge.

If this is notconvenient, residents may place damaged goods at the roadside for freepick up. Please telephone council on 6648 4000 to be added to thepick-up list.

Money matters

TheAustralian Tax Office has a dedicated emergency information supportline. This can be used by Coffs Coast residents who have been affectedby the floods. The ATO can assist in a number of areas including fasttracking refunds. If you would like to talk to someone about taxaffairs telephone the support line 1300 304 975.

•The Public Information and Inquiry Centre - to take calls from membersof the public about the flood-affected areas on the North Coast - 1800227 228. Up to 10am more than 1000 calls have been received. Most callsare in relation to road closures.

  • Members of thecommunity are also advised they can contact the SES on 132 500 foremergency flood and storm assistance. For all other emergencies, thepublic are advised to contact Triple Zero (000).
  • RTA Road closures: 132701
  • Country Energy: 132356
  • Transport info line: 131500
  • Rail information:132 232

Read more ...

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