A reader is less than impressed after battling phone issues following his connection to the NBN.
A reader is less than impressed after battling phone issues following his connection to the NBN. Poike

Faith is fading in the Australian Government

I RECEIVED an NBN compatible wi-fi phone with the modem and needed to, but another (circa $75), the purchased phone developed heavy static and could not be used within months, now the second that came with the modem has developed the same fault, and it too will need replacing.

I received no assistance with the first phone although purchased at a Telstra Shop after a complaint with the Commutations Ombudsman Telstra credited the purchase price but the second supplied free I will replace myself.

Battling Telstra has been stressful, and I do not need any more.

Now we know that when connected to the NBN and there are any power outages you home landline fails, so one needs a mobile phone for emergencies or demand Telstra supply you with the same home service you had before the NBN and Telstra connected you to the optical fibre.

Of course, Australia consumers must still fight for their rights and demand from Telstra a home line service although I am advised that government legislation does absolve them, the NBN and Telstra, of any responsibilities on this.

So that I could have the same home phone service before NBN connections, I will now purchase a Uniden phone system that gives me four wireless phones and backup battery service for power outages.

I am doing this because I no longer have faith in my Federal Government due to the cosy deals they made enabling the NBN to get going, deals between the NBN and phone service providers.

I leave the political struggles and the maintenance of services to us, by agencies now sold off, like Telstra, to a younger generation.

After many years I will be raising my single digit salute higher to all governments and large private companies like Telstra. They all smell.

BOB BUICK

Mountain Creek

Do you think Telstra needs to reassess how they deal with their customers?

This poll ended on 10 August 2017.

Current Results

Yes - their customer service is atrocious.

75%

No - I've never had a problem.

8%

I moved to another company.

16%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.



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