Track record: A government report has been released containing the public’s opinions on how to improve rail services.
Track record: A government report has been released containing the public’s opinions on how to improve rail services.

Feedback to improve rail service

TRAIN and coach passengers on the North Coast have helped the State Government find 62 ways to improve CountryLink services.

A public report that’s been released has made a long list of recommendations on how Xplorer train and coach services can be improved.

The report follows extensive community feedback, gauged by the State Government at 13 meetings in regional centres and more than 400 written and online submissions.

The main areas the public wants addressed are better information for passengers on train and bus services, improved timetabling and connections, greater customer service on trains and coaches and improved access to services for those with mobility difficulties and special needs.

Penny Sharpe, the NSW Parliamentary Secretary assisting the Minister for Transport, said 12 of the recommendations seek further investigation proposing changes to existing services and/or the creation of new services.

“CountryLink is a highly valued transport service that connects around two million people to 365 destinations across NSW and interstate,” Ms Sharpe said.

“The message from regional communities was that they highly value CountryLink services and staff but there is room for improvement.

“I am pleased that the minister has accepted 49 of the recommendations with many already implemented. Two more recommendations are accepted in principle and another 10 are going to be further considered,” she said.

The CountryLinkUp report can be found at www.transport.nsw.gov.au



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