WARM RESPONSE: Eric and Sue Garvey are very happy to hear the 20-day wait they feared to have their oven repaired has shrunk to just five days. Photo: Trevor Veale
WARM RESPONSE: Eric and Sue Garvey are very happy to hear the 20-day wait they feared to have their oven repaired has shrunk to just five days. Photo: Trevor Veale Trevor Veale

Cook’s anger cools

ERIC Garvey was so upset by the thought his wife would have to wait three weeks for a home-baked dinner that he contacted the Coffs Coast Advocate this week.

Mr Garvey was angry about the slow pace of appliance repairs provided by Housing NSW but he has since had a nice surprise.

The oven of the Garveys' upright electric stove went on the blink late on Saturday and Mr Garvey's phone call to Housing NSW's maintenance section resulted in an estimate of up to 20 days before it could be fixed.

But on Thursday Mr Garvey was told the electrician would be on his doorstep that day.

"It's not that I'm a whinger - I just want the best for my wife and myself," Mr Garvey said.

As Sue Garvey's full-time carer, he is the chief cook and cleaner for the Coffs Harbour couple.

The interior of their ground-floor villa is not specifically modified for a resident in a wheelchair and house-proud Mr Garvey battles to keep painted walls from being scratched and everything else spick and span inside and out.

Mr Garvey said last time they had a domestic crisis - a burst water pipe on a Sunday afternoon more than a year ago - they were told they faced 12 to 24 hours without water.

Concerned for his wife's comfort, he contacted a private plumber, who came around immediately and fixed the pipe - but he then had to approach the Northcott Society for a letter to submit to Housing NSW in order to recover the money he had paid the plumber for the emergency repair.

A spokeswoman for Housing NSW said maintenance response times could vary between four hours to 20 days.

"In this case, the stovetop was still functional," the spokeswoman said.

"An authorised repairer attended the site on Thursday, however Mr Garvey was unavailable.

"Arrangements were made with Mr Garvey to attend again on Friday."



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