State Rail responds to complaints

STATE Rail has responded to the complaints of train passengers that the Coffs Harbour Railway Station did not open last Wednesday morning.

Responding to an article in Saturday’s Coffs Coast Advocate, a Rail Corp spokesman explained that miscommunication between staff was the reason why the station remained closed.

This meant 32 rail commuters catching the Countrylink Xplorer service from Coffs Harbour to Sydney didn’t have access to the station’s waiting room.

“Onboard staff took care of their luggage and ticketing once the train arrived and when customers had boarded, they apologised for the inconvenience,” the spokesman said.

“It happened because of a miscommunication, which led to no staff members being on hand to assist customers catching the 0741 service,” he said.

Angry commuters complained saying they couldn’t check onto the train through the luggage room and instead had to access the railway platform via the southern gate.

Irate former railway worker Greg Purcell said the train’s conductor told him if no staff is available on the day then station’s remained closed.

Other passengers said the train came and went by 8am and still the station had not opened.

“This is just not acceptable locking the public out of their train station,” Mr Purcell said.

“There were elderly people, young mothers and children waiting to use the amenities at the station and the waiting room.”



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