Patients happy with hospital care

COFFS Harbour Health Campus has received a healthy report from patients in the first audit from the Bureau of Health Information.

The report, released yesterday, showed that 70 per cent of hospital patients rated their overall care as ‘very good’ or ‘excellent’, compared with just 2 per cent who rated it poor and 6 per cent who rated it only fair.

Eighty-five per cent of patients also said the hospital was very organised.

Day patients were even more satisfied, with 81 per cent rating their overall care excellent or very good, and only four per cent rating it fair and one per cent poor.

Coffs Harbour also scored well on the courtesy of nurses, staff teamwork, the courtesy of the people admitting patients, and cleanliness of rooms.

The report compares Coffs Harbour with other large public hospitals in the North Coast Area Health Service and also compares the performance of different area health services around NSW.

North Coast Area Health Service also fared well with 74 per cent of patients rating their overall care as very good or excellent and 85 per cent of patients saying they were treated with respect and dignity.

The Bureau of Health Information’s first report focuses on a key recommendation of the Garling inquiry into NSW public hospitals – providing doctors and nurses with information about what matters to patients so care can improve.

The report, Insights into Care: Patients’ Perspectives on NSW Public Hospitals, looks closely at the care experiences of the patients who spend either a day, or one or more nights, in a public hospital each year.

“Our in-depth analysis includes feedback from more than 20,000 patients, treated in NSW public hospitals in 2009,” said the Bureau of Health Information chief executive, Dr Diane Watson.

The report and information is available at www.bhi.nsw.gov.au



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