A BOAMBEE East mother is still in shock after her young daughter walked badly injured from a school bus.
Vicki Burow has called for greater bus safety measures, such as seat belts, after 10 year-old Chanel suffered a fractured arm and a badly bruised hip on the routine trip home on Monday.
Concerned by the handling of the incident, Vicki claims little was done to help her daughter.
That was until her husband picked Chanel up at the bus stop in tears. Chanel’s father Marcus rushed her from the bus stop to hospital.
“He could tell straight away she needed to see a doctor, her arm was visibly bowed,” Mrs Burow said.
The accident happened shortly after Chanel was picked up from her school, Mary Help of Christians Primary, at 3.10pm by Sawtell Coaches.
“The bus was pulling into Toormina Public when a child ran out in front of it, so the driver jammed on the brakes. Chanel was sitting in the middle of the back seat and went flying down the aisle,” Mrs Burow said.
“She was in tears and visibly hurt but the driver took no action, other than to take down her name for an incident report.
“Chanel was in extreme pain, crying the whole way home and was just dropped off on the side of the road.
“What upsets me most is that there is no procedure. I wasn’t called and neither was an ambulance. All the driver said to her was to go home and apply ice to her injuries.”
Mary Help of Christians Primary also confirmed it had been made aware of the incident.
Several attempts were made for comment from Sawtell Coaches but at the time of going to press, no phone calls had been returned. The Burow family has also referred the matter to transport and education authorities.
When contacted by The Advocate, Transport NSW said it was investigating.
“Bus operators are required to notify Transport NSW within three days when they become aware that a bus being used to provide the service has been involved in an accident or incident that resulted in a person being injured,” a Transport NSW spokesperson said.
“Bus operators must notify the Chief Investigator of OTSI through its on call duty officer immediately after the operator becomes aware of an accident or incident likely to arouse serious public concern or involving passengers being injured.”
Mrs Burow meanwhile said it was a duty of care issue.
“I work in childcare and if a child is injured in our care, we have procedure to follow and in this case would have called an ambulance and contacted the parents.
“I called Sawtell Coaches to ask them what their procedure is when something like this happens. My calls were only returned after I went down to the depot in person. I was told the driver would call me to explain what happened, but that hasn’t happened yet.”