EXTRA COST: This letter writer believes a charge for a paper phone bill is unfair as some people do not use computers.
EXTRA COST: This letter writer believes a charge for a paper phone bill is unfair as some people do not use computers. Lee Constable

YOUR SAY: Charges unfair for paper telephone bills

TODAY I received my monthly telephone bill from Telstra, accompanied by a letter informing me I will, in future, be charged $3.20 per month for receiving a paper bill and paying same through Australia Post.

This is a jump from $2 a month, introduced a couple of months ago, following the NBN connection.

This action represents total discrimination against those citizens who either by choice or circumstance, do not have access to internet facilities or do not wish to do financial business via the internet.

Immediately I think of residents in nursing homes, poor economic households or people with disabilities who rely on the phone for connecting them to the world beyond their door, to name just a few scenarios.

Telstra though nowadays a private company, should have a moral responsibility to protect and acknowledge the needs of all its customers and should not place its profits and shareholders before other issues.

I think this latest action can only be called greed.

E. HIGGINS, Toowoomba



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