BCU move upsets some customers

THE BCU’s head office at Macksville will be re-located to Coffs Harbour in the coming months.

BCU chief executive Lyndon Kingston said the best way BCU could support the town of Macksville and other small towns throughout its region was to provide modern, efficient and competitive banking services.

“To do this, we have to improve our efficiencies – we need to have all our support operations in one location,” Mr Kingston said.

“For six years we have operated with staff and management spread over many locations from Macksville to Coffs Harbour and BCU has persisted with this for the benefit of staff. But this has become increasingly unworkable and costly.

“A simple example of this is evident in the sending of mail, cheques and documents between Macksville and Coffs Harbour. Members would have to wait up to an additional two days to receive a document because it needed to do this round trip.”

However, not everyone is happy with the changes.

“We have received several emails and letters from people in the Nambucca Valley angry that we would expect our Macksville staff to commute to Coffs Harbour on such a dangerous stretch of highway each day but if all of BCU’s head office and administration jobs were centralised to Macksville, as has been suggested by several Macksville residents, BCU would have more than 60 staff travelling every day on the highway.”

Eddie Orrego, of the Nambucca Valley, has been with BCU for 33 years and is unhappy about the relocation.

“In my opinion this is a mistake. In this day of electronic communications they could well manage their office in Macksville and celebrate decentralisation and recognise that the few jobs that stay in Macksville are more important to the community than a cool new head office in Coffs,” Mr Orrego said.

The BCU Macksville branch will be moved to where the head office is currently, with an anticipated opening at the end of April.

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