Are you the voice on the other end of the line?
LIFELINE is exactly as the name suggests; a line of non-judgemental support when people are in crisis.
Everyone's definition of crisis is different but in Lifeline's terms a crisis is "an individual reaction to an event or experience". That experience could be grief or loss, physical or mental health problems, dealing with stress, a natural disaster or violence or trauma; if you need to call, Lifeline will answer 24 hours.
"It's not all about suicide," Lyn Anderson, supervisor Lifeline North Coast said.
"People call with all sorts of issues; loneliness, empty nesters, migrants settling in, anything you can think of we've had a call about it. The confidential and anonymous nature of these calls means people feel comfortable talking on a wide range of subjects."
Lifeline North Coast is looking for caring people to be trained as part of their telephone crisis support volunteer team. The accredited course begins in Coffs Harbour on August 4.
"You can come from any walk of life, all you need is the ability to care and to listen. In fact the varied backgrounds of our team is what makes Lifeline.
"You don't need to have experienced disaster to be able to support someone. The course provides full training. Skills learned in the course, especially communication skills, can also be carried over and help in your personal life and career. Because it is a course for all ages, it can also be a stepping stone for something else."
It's not just about answering the phones and giving support to callers at Lifeline North Coast, it's about being part of a team of like-minded people.
"When you volunteer at Lifeline, you don't just give back to the community, you meet people and become part of happy, close team. We have social functions and often enjoy a cuppa together after a shift. You always have support and someone to talk to."
Lifeline operates 24 hours but phone shifts are flexible to help individuals. Calls are taken from throughout Australia to ensure anonymity for the caller and the telephone crisis supporter.
FACT BOX 2
If you are interested to undertake the accredited National Crisis Supporter training starting in August register your interest before July 22 at 6651 4093 or email email@example.com
(Information evening Thursday, June 30 at 5.30pm. Call 6651 4093 for details).