Service is the secret to mortgage success



HOME buyers, investors and businesses have never had it so good when it comes to being able to get a deal on their mortgage.

That was the message from Steve Collins, the principal of The Mortgage Bureau Coffs Harbour, which opened the doors of its new office in Harbour Drive yesterday.

Member for Cowper Luke Hartsuyker officially opened the office on what Mr Collins said was a very special day for his business.

"We've come a long way in the past three years since we started this business from scratch," Mr Collins said. "Since then we have built the business around one tool ? service."

The Coffs Harbour office is one of The Mortgage Bureau's growing chain of offices and among an ever-increasing number of businesses in Coffs Harbour battling to win the business of people seeking a mortgage.

"There are heaps of mortgage businesses ? it's a boom industry," Mr Collins said.

"There are plenty of people wanting to win some of the business and with the strength and size of our group I think we are in a good position to compete and get the best deals for our clients."

The Mortgage Bureau's business extends well beyond the owner/occupier market, according to Mr Collins, who said he was also dealing with investors, seniors trying to make the most of the equity in their home and people looking to consolidate their debts.

The company's general manager Ron Guthrie used the opening to announce the expansion of its service to commercial borrowers.

"The Mortgage Bureau network is now able to offer the business borrower access to a much wider choice of commercial products," he said.



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