Caught in the internet
By BELINDA SCOTT
WHEN Scott Dillon's email and internet access vanished on a recent midweek afternoon, it took a while before he realised it wasn't coming back.
The owner of Sapphire's Surf Legends museum finally discovered that he was one of an estimated 30,000 customers disconnected with no warning when the wholesaler running the OzConnect ISP folded without a word to its customers.
A number of those customers are on the Coffs Coast, because OzConnect took over the customers of what was originally the 'cheap and cheerful' Toormina-based internet service provider Keynet.
But as well as dealing with the major annoyance and inconvenience of finding a new internet service provider and setting up a new email address, Mr Dillon then found his bank would not cancel the direct debit from his credit card.
Mr Dillon said he went to his ANZ Bank branch and asked them to cancel the direct debit but when they said they could not do that, he cut up his credit card, closed his account with the bank and transferred the balance to an account at another bank.
Three other OzConnect customers have had similar experiences, but are staying with their banks and credit unions and keeping their fingers crossed.
Val O'Doherty, who is trying to organise the catering for a wedding in Brisbane, said she tried for days to access her email and the internet without success before suspecting something was wrong.