Most trusted: Every day officers respond to life saving emergencies and now a patient survey is gauging confidence.
Most trusted: Every day officers respond to life saving emergencies and now a patient survey is gauging confidence.

Ambos asking questions

THE NSW Ambulance Service is keeping its finger on the pulse, responding to an emergency every 28 seconds.

Here in Coffs Harbour our paramedics are busier than ever before, ambulance district manager Evan Clark said.

“Every year the demand on our time and resources is on the rise and our crews do an exceptional job covering such a large area from Woolgoolga, Coffs Harbour to Bellingen, Dorrigo and Urunga,” he said.

On any given day the state’s ambulance officers respond to an average of 3056 calls for assistance and lifesaving emergencies.

Upholding their status as the most trusted of all professions, the ambulance service is again asking patients to comment on its performance.

As part of the public review, emergency patients across NSW will be randomly surveyed to measure patient satisfaction.

“Past surveys have enjoyed a high participation rate which indicates that the people of NSW are interested in knowing how we are performing as an organisation compared to our peers in other States – and rightly so,” Ambulance chief executive Greg Rochford said.

“The data we receive provides us with an opportunity to learn more about what our patients think of the care we provide and to help us to do our job.”



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