A powerful apology to customers

THEY'RE sorry for the blackouts but Country Energy chiefs say they've found the source of the problem and planned to fix it last night.

Power outages have plagued Sawtell, Toormina, Raleigh, Urunga and Bellingen residents, who had to endure another two yesterday morning.

The first one hit from 2am to 4am and the second between 6am and 7am.

Country Energy regional general manager Andrew Latta said the fault was found on the powerline running from the end of South Boambee Road to the Sawtell substation.

He said to allow crews to fix the problems, there was a blackout from midnight last night for about two hours in Sawtell and Toormina; but outside the two main business areas.

An alternate source of supply from Coffs Harbour South was being used to provide electricity to the business areas overnight.

Mr Latta says residents serviced by the Raleigh and Sawtell zone substations have had a series of 'intermittent' power cuts since the March 30 storms and floods.

Country Energy was prepared to call in specialist technology to help their network operators and local crews pinpoint the problem.

Crews had focused on the section of powerline running from the end of South Boambee Road to the Sawtell zone substation on Lyons Road.

Workers surveyed the line and were also considering outsourcing ultrasonic detectors to find the fault.

“To further improve the reliability of supply to the area, we will be replacing the insulators on this section of the electricity network over the weekend,” Mr Latta said

Country Energy was also planning to supply Sawtell via the south Coffs Harbour zone substation to help minimise further disruptions.

“I'd like to sincerely apologise for any inconvenience caused,” Mr Latta said.



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