SERVICE WITH A SMILE: Karl Phillips in his Advanced Automotive Services workshop.
SERVICE WITH A SMILE: Karl Phillips in his Advanced Automotive Services workshop. Trevor Veale

A nice mix of the old and new

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OLD-FASHIONED service with the latest techniques and technology.

That's what you'll find at Advanced Automotive Services.

Now into its third year of operation, Karl Phillips has built a reputation for looking after his customers.

He said it's only natural he treats his customers so well as he's appreciative of the loyalty they've given him.

"You look after people in Coffs Harbour and you usually get pretty loyal customers," Karl said.

With more than three decades of mechanical experience behind him, Karl offers a quality of workmanship and service you can rely on at Advanced Automotive on the corner of Beryl St and the Pacific Hwy.

"Being a smaller shop there's a lot more personal attention."

"I really enjoy my work, and enjoy getting to know my customers.

"The support I've had from all my customers and the local community has been fantastic.

"It's thanks to them that Advanced Automotive is here."

It's that personal touch that Karl believes gives Advanced Automotive Services an advantage. He believes communication with customers is paramount.

"It's making sure people know what you're doing to their car and letting them know how much it's going to cost before you start working on it."

But Karl is more than just an old-fashioned 'grease monkey' as he possesses a strong electrical diagnostic ability to cover all of the modern vehicle systems.

As well as quality servicing, rego checks, a wide range of diagnostic skills on both new and later model vehicles and all manner of mechanical repairs.

It's those skills Karl is fast passing on to first year apprentice Billy Mapleson who he says is fitting in quite nicely in the workshop.

"I'm pretty happy with him. Billy is learning pretty quickly and he's keen, that's the most important thing."

Karl said the future is now about maintaining the high standards the customers have become accustomed to.

"We'll try to continue doing what we're doing and improve where we have to."



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