FIVE men threatened a store manager at Coffs Harbour's Hungry Jacks fast food restaurant during an armed hold-up.
Police said the men, armed with a handgun, knives and a tyre lever ordered an 18-year-old staff member back inside the restaurant on Thursday around 11pm.
The men stole cash from the store's registers and took a mobile phone from a customer before fleeing.
No one was injured, police said.
Coffs Harbour police were called and started investigations into the robbery.
Detectives have interviewed witnesses and analysed security vision.
The first male is described as wearing a dark hooded top with yellow writing on it, dark shorts, running shoes and armed with tyre lever.
The second male is described as having a solid build with a piece of cloth covering his face. He was wearing a grey 'Russell Athletic' hooded top, dark pants, running shoes and armed with a handgun.
The third male is described as wearing a balaclava, dark-coloured long-sleeved top, dark pants and armed with a knife.
The fourth male is described as wearing a balaclava, a green hooded top, light-coloured track pants and running shoes. He was also armed with a knife.
The fifth male is described as wearing a balaclava, a black long-sleeve top and black pants with a red stripe down the side.
The company issued a statement saying it was shocked and distressed by the
violent robbery, which left staff and customers traumatised.
"Hungry Jack's has offered professional counselling services to the victims of the robbery."
"Hungry Jack's commends the bravery of staff and customers, particularly the restaurant manager who took all steps possible to protect those involved and minimise the threat of harm.
"Hungry Jack's in-store security measures ensured the police were able to respond quickly and provide CCTV vision, which will assist them to identify those responsible and bring them to justice."
Anyone with information should call Crimestoppers on 1800 333 000.