CommBank meltdown hurts customers

The bank admitted last night that there were difficulties getting through to its customer service staff.
The bank admitted last night that there were difficulties getting through to its customer service staff. Dave Noonan

COMMONWEALTH'S Bank's technology meltdown is still causing customers grief, as many woke up this morning to find that their salaries and payments had not gone into their accounts.

Last night a serious "network connectivity" issue meant that, for several hours, CBA customers could not withdraw money from ATMs, pay with EFTPOS or access their online banking.

CBA refused to explain what the network connectivity issues were but the Australian Financial Review reported that they were "caused by the failure of two switches in its Telstra-managed data centre". Telstra refused to comment, while CBA said it wouldn't "point fingers".

Customers had their cards eaten, were stranded on the way home from work and embarrassed in grocery checkout queues, while several had to go without dinner. Many found hundreds of dollars missing from their accounts.

The bank's customer call centre was melting down and customers have criticised the bank for its unresponsiveness during the debacle. The bank admitted last night that there were difficulties getting through to its customer service staff.

Read more at Brisbanetimes.com.au
 

Topics:  atm, bank, bank failure, cba, commbank, eftpos, pay, salary, technology




Local Real Estate

finda logo
Featured Real Estate
BRIGHT, SUNNY VILLA Selling...
House 2 1 1
Quarter acre plus! Level... Offers over...
Residential Land 0 0
Captivating ocean... $850,000
Residential Land 0 0
Private Tropical... Offers Over...
House 4 1 4

Featured Jobs

finda logo

Coffs Coast jobs listed daily


Featured Jobs
SENIOR CIVIL... Brisbane Full Time
Registered & Enrolled... Coffs Harbour Casual


Local Partners

LATEST DEALS AND OFFERS

Job Listings

Search for your next job now.
Learn More

Cars For Sale

Find cars for sale online now.
Learn More

Property Listings

Post an ad from $30
Learn More

Local Profile

Stay Connected

Get the news as it happens, in your inbox

You can change the newsletters you are subscribed to when you edit your profile

Edit Profile


Special Offers

Latest deals and offers

Horoscopes

Libra

Someone has overlooked to repay you some money or a favor. You may be at odds as to how to deal with this. Give it a little more time, then...

read more

Marketplace

Special Offers & Promotions

Compare & Save