CommBank meltdown hurts customers

The bank admitted last night that there were difficulties getting through to its customer service staff.
The bank admitted last night that there were difficulties getting through to its customer service staff. Dave Noonan

COMMONWEALTH'S Bank's technology meltdown is still causing customers grief, as many woke up this morning to find that their salaries and payments had not gone into their accounts.

Last night a serious "network connectivity" issue meant that, for several hours, CBA customers could not withdraw money from ATMs, pay with EFTPOS or access their online banking.

CBA refused to explain what the network connectivity issues were but the Australian Financial Review reported that they were "caused by the failure of two switches in its Telstra-managed data centre". Telstra refused to comment, while CBA said it wouldn't "point fingers".

Customers had their cards eaten, were stranded on the way home from work and embarrassed in grocery checkout queues, while several had to go without dinner. Many found hundreds of dollars missing from their accounts.

The bank's customer call centre was melting down and customers have criticised the bank for its unresponsiveness during the debacle. The bank admitted last night that there were difficulties getting through to its customer service staff.


Topics:  atm bank cba commbank eftpos pay salary technology

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